Communication in the modern world – the modern way

The previous blog highlighted the traditional methods of communication predominantly used in workplaces all around the world and we mentioned that these are simply no longer good enough in the digital age that we are living in. We also stressed that communication is the most important factor in running a successful thriving business.

In this blog we will explore how we can communicate the modern way.

The Modern way

Microsoft Teams

Microsoft Teams is a relatively new addition to Microsoft’s suite of tools, but it has very rapidly become one of the most successful applications they have ever released. Microsoft Teams has an average user count of 145 million people worldwide – a number that is simply out of reach for most. Teams has reached this level of popularity through its ability to integrate within the Microsoft 365 ecosystem, by allowing teams to share files, co-ordinate tasks, and schedule meetings, all in one place! This allows you to completely irradicate in-house emailing forever!

VoIP – The future of the landline telephone

VoIP – for those that are unfamiliar with the acronym – stands for Voice over Internet Protocol. VoIP allows you to make a call directly using a computer or a VoIP phone from anywhere, all whilst still keeping the same contact number.

ISDN – with its extortionate price tag – is nearing end of life. This fact makes traditional phone systems not only unfit for purpose but also ridiculously expensive. VoIP is comparatively low price-tag, and has advanced capabilities, allowing business owners to communicate with their employees no matter where they are globally. This makes it the top modern choice for most business owners around the world.

Why is VoIP the ‘go to’?

The ability to mirror the office setting

VoIP makes it possible to ‘fool’ your clients into thinking you are sitting at your desk in your office, when actually you could be anywhere. With VoIP you can better your levels of professionalism much more easily than with traditional telephony – the process you and your customer go through to make and have the call is exactly the same for the customer, as the number they call is the reputable company one, and the call is answered with the company greeting as normal. This can be the pivotal moment of success or failure – your new customers in particular need this communication to develop trust and the perception of professionalism in your organisation. Professionalism is the lynchpin of every transaction in a business because without it you run the risk of potentially losing your existing customer base and will find it very hard to develop new business relationships.

Mobility

Traditionally, phone lines that run to a business have a specific number assigned to them, making the move to remote working an arduous process. Your employees will have to remember difficult codes or keys to dial on their device in order for it to show up as calling from the office when undertaking outbound calls. The process wastes a lot of time that could be spent doing something more productive and has the potential to be damaging to business operations.

VoIP has allowed for advanced service mobility. You can have a partially remote working team that spend time working from a variety of different locations – it makes no difference where they work from to the client as to them you are sitting at your desk in the office ready to take their call.

Relationships and interactions

Voicemail – previously a massive part of business operations in most businesses. The modern world – and the pace at which it operates – has seen it become too time-consuming to be of use any more. Using VoIP means there is no need for Voicemail, as it allows you to choose where your calls ring, and how. The first ring could take place in the office (where you are the majority of the time), the second call to your home office, and the third to your mobile, for example, therefore guaranteeing you have the best chance of answering the call.

Reliability

By choosing where your calls are forwarded to, it allows you to guarantee to customers that their call will be answered – as well as allowing your team to work from anywhere in the world. This also means that, in the event of a disaster effecting your internet connection, you can simply move to a different location until the connection is reinstated.

Microsoft Teams Meetings

As we touched on in the previous blog, traditionally meetings were carried out face to face, but the modern digital world has allowed for easier – less time-consuming – ways of holding them.

Meetings in Microsoft Teams allows you to organise a meeting in advance and automatically find a time slot that works for all the requested participants. This eradicates the hours that it used to take to organise a time for the meeting that suited everyone. With Microsoft Teams your staff team can join the meeting from anywhere in the world. It allows you to continue to push the company ethos and values to your team wherever they are, as well as keeping your team connected at all times.

Moving with the times technologically can only be beneficial to your business, but not doing so may see you left in the dust with a business that will struggle to thrive in the new, ever evolving – here to stay – technological landscape.

Guaranteeing the best methods of communication for your business

4TC take time to understand the daily challenges that your business faces. We then provide cost-effective tech solutions to these challenges that will help you save time, protect vital data, and enable you and your staff to be more effective with your time management. We will ensure that your team are using the best methods of communication that work for them, whilst making sure that they are educated on how to use them as productively as possible. Utilising your IT to its full potential is essential to guarantee that you and your business can thrive and grow into the future. If you would like to find out more on how 4TC Services can provide affordable tech management to your business, drop us an email or call us now for a full demonstration.