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6 Artificial Intelligence Myths Debunked: Separating Fact from Fiction

November 4, 2023/in 4TC, Blogs/by Wingman

Artificial Intelligence is undoubtedly the buzzword of our time. Its popularity, particularly with the emergence of generative AI applications like ChatGPT, has brought it to the forefront of technological debates.

Everyone is talking about the impact of AI generative apps like ChatGPT and whether it is fair to take advantage of their capabilities. However, amid all this perfect storm, there has been a sudden surge of numerous myths and misconceptions around the term Artificial Intelligence or AI.

I bet you might have heard many of these already! Let’s dive deep into these myths, shatter them, and understand the true nature of AI.

1. AI is Intelligent

Contrary to popular belief, AI isn’t intelligent at all. Most people nowadays do think that AI-powered models are intelligent indeed. This might be led by the inclusion of the term “intelligence” within the name “artificial intelligence”

But what does intelligence mean?

Intelligence is a trait unique to living organisms defined as the ability to acquire and apply knowledge and skills. This means that intelligence allows living organisms to interact with their surroundings, and thus, learn how to survive.

AI, on the other hand, is a machine simulation designed to mimic certain aspects of this natural intelligence. Most AI applications we interact with, especially in business and online platforms, rely on machine learning.

6 Artificial Intelligence Myths Debunked: Separating Fact from Fiction

These are specialized AI systems trained on specific tasks using vast amounts of data. They excel in their designated tasks, whether it’s playing a game, translating languages, or recognizing images.

However, out of their scope, they are usually quite useless… The concept of an AI possessing human-like intelligence across a spectrum of tasks is termed general AI, and we are far from achieving this milestone.

2. Bigger is Always Better

The race among tech giants often revolves around boasting the sheer size of their AI models. Llama’s 2 open-source LLM launch surprised us with a mighty 70 billion features version, while Google’s Palma stands at 540 billion features and OpenAI’s latest launch ChatGPT4 shines with 1.8 trillion features. However, the LLM’s amount of billion features doesn’t necessarily translate to better performance.

The quality of the data and the training methodology are often more critical determinants of a model’s performance and accuracy. This has already been proved with the Alpaca experiment by Stanford where a simple 7 billion features powered Llama-based LLM could tie the astonishing 176 billion features powered ChatGPT 3.5.

So this is a clear NO!

Bigger is not always better. Optimizing both the size of LLMs and their corresponding performance will democratize the usage of these models locally and allow us to integrate them into our daily devices.

3. Transparency and Accountability in AI

A common misconception is that AI is a mysterious black box, devoid of any transparency. In reality, while AI systems can be complex and are still quite opaque, significant efforts are being made to enhance their transparency and accountability. Regulatory bodies are pushing for ethical and responsible AI utilization. Important movements like the Stanford AI Transparency Report and the European AI Act are aimed to prompt companies to enhance their AI transparency and provide a basis for governments to formulate regulations in this emerging domain?.

Transparent AI has emerged as a focal discussion point in the AI community, encompassing a myriad of issues such as the processes allowing individuals to ascertain the thorough testing of AI models and understanding the rationale behind AI decisions. This is why data professionals all over the world are already working on methods to make AI models more transparent.

So while this might be partially true, it is not as severe as common though!

4. Infallibility of AI

Many believe that AI systems are perfect and incapable of errors. This is far from the truth. Like any system, AI’s performance is contingent on the quality of its training data. And this data is often, not to say always, created or curated by humans.

If this data contains biases, the AI system will inadvertently perpetuate them.

An MIT team’s analysis of widely-used pretrained language models revealed pronounced biases in associating gender with certain professions and emotions. For example, roles such as flight attendant, or secretary were mainly tied to feminine qualities, while lawyer and judge were connected to masculine traits. The same behavior has been observed emotion-wise. Other detected biases are regarding race. As LLMs find their way into healthcare systems, fears arise that they might perpetuate detrimental race-based medical practices, mirroring the biases inherent in the training data.

It’s essential for human intervention to oversee and correct these shortcomings, ensuring AI’s reliability. The key lies in using representative and unbiased data and conducting algorithmic audits to counteract these biases.

5. AI and the Job Market

One of the most widespread fears is that AI will lead to mass unemployment.

History, however, suggests that while technology might render certain jobs obsolete, it simultaneously births new industries and opportunities. For instance, the World Economic Forum projected that while AI might replace 85 million jobs by 2025, it will create 97 million new ones.

6. The AI Takeover

The final and most dystopian one. Popular culture, with movies like The Matrix and Terminator, paints a grim picture of AI’s potential to enslave humanity.

While influential voices like Elon Musk and Stephen Hawking have expressed concerns, the current state of AI is far from this dystopian image.

Today’s AI models, such as ChatGPT, are designed to assist with specific tasks and don’t possess the capabilities or motivations depicted in sci-fi tales.

So for now… we are still safe!

Main Conclusions

In conclusion, as AI continues to evolve and integrate into our daily lives, it’s crucial to separate fact from fiction.

Only with a clear understanding can we harness its full potential and address its challenges responsibly. Myths can cloud judgment and impede progress.

Armed with knowledge and a clear understanding of AI’s actual scope, we can move forward, ensuring that the technology serves humanity’s best interests.

Source: 6 Artificial Intelligence Myths Debunked: Separating Fact from Fiction – KDnuggets

The 10 Biggest Cloud Computing Trends In 2024 Everyone Must Be Ready For Now

November 3, 2023/in 4TC, Blogs/by Wingman

Worldwide, spending by businesses on cloud computing infrastructure is forecast to top $1 trillion for the first time in 2024. This will be driven by factors such as a growing need to adopt new platforms and as-a-service offerings, including artificial intelligence (AI) services.

This is because, in 2024, businesses are looking beyond the time-and-money-saving opportunities of cloud migration. Emerging use cases across all industries make it clear that it can often be the key to becoming more innovative, agile and successful.

For many businesses, there will still be significant challenges – often revolving around security and data protection issues. However, new models that seek to offer best-of-all-worlds solutions, like hybrid cloud and federated cloud systems, will continue to break down barriers.

In 2024, cloud will continue to be a dynamic and exciting driver of innovation and opportunity. Here’s my overview of what will be the most significant trends in this field.

AI As-A-Service

Hybrid And Multi-Cloud

The number of large organizations with a multi-cloud strategy (i.e., they buy cloud services from more than one provider) is predicted to rise from 76% to 85% during 2024. It offers cost and flexibility advantages but adds complexity to data governance and integration with legacy systems. Multi and hybrid cloud (mixing cloud with on-premises infrastructure) are advanced infrastructure solutions that will continue to grow in popularity as organizations seek to balance security with flexibility and pick and choose the services they need.

Real-Time Cloud Infrastructure

During 2024, organizations will increasingly look to leverage real-time data in order to get up-to-the-minute insights rather than acting on outdated, stale information. At the same time, more and more of the data we consume will come in the form of streamed data – movies and music from Netflix and Spotify, video data from Zoom or Teams calls, and new forms of streamed entertainment such as cloud gaming. This means data storage that prioritizes instant access, such as Flash and solid-state storage devices, will become increasingly in demand by cloud customers.

Cloud-Driven Innovation And Transformation

As well as AI mentioned above, adopting cloud computing technology can be a gateway to many other transformative technologies such as the Internet of Things (IoT), blockchain and quantum computing. By eliminating the need to invest directly in architecture and infrastructure, businesses are able to launch quick-win/fail-fast initiatives to evaluate the benefits of emerging technologies more easily than ever in 2024, thanks to cloud computing.

Cloud Security And Resilience

Encryption, authentication and disaster recovery are three functions of cloud computing services that will be increasingly in demand as we face up to the evolving threat landscape of 2024. Data thefts and breaches are increasing in frequency and severity as hackers develop new AI-powered forms of attack, and any system that has to be accessible to a human is always going to be at risk from social engineering attacks. This means security and resilience are high on the agenda of all cloud providers and customers.

Sustainable Cloud Computing

The big cloud service providers have all made net-zero commitments, not just for their own operations but in order to help customers who use their services to reduce their carbon footprints. Amazon has pledged to achieve zero emissions by 2040, and Microsoft aims to beat this by ten years. Along with Google, they have also all stated their intention to generate 100 percent of the energy used in their operations from renewable sources. Whether they make it remains to be seen, but the push for greener and less environmentally impactful cloud computing will be a strong trend in 2024.

Simplified Cloud Computing

Today, low-code/ no-code tools are opening up the possibility for non-technical people to create applications that previously would have required trained software engineers. Likewise, cloud providers are leveraging drag-and-drop interfaces and natural language tools to eliminate the need for advanced technical skills and “democratize” the deployment and management of cloud services and infrastructure.

Privacy In The Cloud

Cloud privacy refers to the ongoing development of technological, regulatory and legislative solutions designed to help businesses leverage cloud while ensuring their customers can trust that their data is fully protected. When a business uses a cloud service, it generally involves passing data to a third party – usually the cloud service provider. Managing the privacy implications of this will continue to be an important theme in cloud computing during 2024.

Serverless And Pay-As-You-Go Cloud

Serverless is a model of cloud computing service that eliminates the need for businesses to manage their own servers. While a typical cloud service might charge the business for the number of servers that they want to host their infrastructure on, under a serverless model, the business simply pays for the resources they directly use. This drives efficiency by eliminating the need to pay for servers even when they are not in use and frees up the business’s time to spend on their core activities.

Edge Computing Everywhere

Edge computing is a cloud-related paradigm in which information is processed as close as possible to the location where it’s collected. An example might be a wearable real-time heart monitor designed to pick up arrhythmias. As most of the data it collects would be “normal” heart rhythms, sending it all to the cloud for analysis, then back to the user to tell them everything is fine, would be a waste of bandwidth. Analyzing the data on the device itself eliminates this cost and also means the user can be alerted more quickly if anomalous data is detected. In 2024, smaller, more power-efficient processors, more memory-efficient algorithms, and advanced networks like 5G all contribute to making edge increasingly viable for a growing number of applications.

Source: The 10 Biggest Cloud Computing Trends In 2024 Everyone Must Be Ready For Now (forbes.com)

How are cybersecurity firms adapting to gen AI

November 2, 2023/in 4TC, Blogs/by Wingman

Cybersecurity firms are increasingly looking at integrated platforms to provide holistic online security for both for their B2B and end users as disconnected point tools struggle to support enterprise security requirements

The main reason that cybersecurity companies give for focusing on development of integrated platforms is that they make it easier for companies to provide a comprehensive solution to a problem that is “categorised by its complexity and constant evolution” says Kartik Shahani, Country Manager, Tenable India.

What are integrated cybersecurity platforms?

Integrated platforms provide solutions to this problem. A 2020 IBM survey found that organisations deploy approximately 45 solutions on average, with most requiring coordination across 19 security tools.

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Integrated cybersecurity platforms “equip security teams with a holistic view of the entire attack surface and amalgamates diverse elements, including vulnerability management, cloud security, web app security, identity security, and attack surface management,” Shahani says.

Essentially, integrated platforms are better equipped at identifying threats, filling gaps in security, and mitigating threats due to the ability to collate and use information gathered from different areas of a network.

These platforms offer consolidated risk insights, exposure analytics, prioritises risk, recommends remediation strategies, and quantifies the reduction of cyber risk, he added.

Use of cloud-based computing has further allowed cybersecurity firms to provide access to their integrated platforms without requiring users to upgrade their systems. Integrated platforms from most firms have been designed to be easily integrated into organisation’s existing tech stacks, while also allowing customisations based on the user’s needs.

In some cases, “customers are beginning to pay on consumption basis rather than a subscription,” Binod Singh, CEO and Chairman, Cross Identity said.

Why are enterprises increasingly shifting to integrated platforms?

Integrated platforms are also increasingly finding takers in businesses due to their economic advantage, the lack of skilled personnel to manage security apparatus, and improved visibility of gaps in security for enterprises.

Businesses looking to cut costs may pivot to integrated platforms as there is minimal overlap in the implementation and identification of security products. Further, the use of integrated platforms also allows enterprises to sidestep the problem of hiring cybersecurity experts, which can be a problem due to the lack of skilled personnel in the domain.

Are platforms the future of cybersecurity?

With the benefits of integrated platforms, B2B organisations with complex IT environments are increasingly adopting unified platforms for monitoring and responding to security threats.

“B2B organizations are embracing integrated cybersecurity systems because they provide robust protection, simplify management, offer cost savings, adapt to changing needs, support regulatory compliance, and enhance the ability to respond to threats quickly and effectively,” Ritesh Chopra, Director Sales & Field Marketing, India and SAARC Countries, Norton, said.

Small and medium-sized enterprises in India with a view to restrict expenditure, which earlier involved adopting multiple points solutions on individual licenses or subscriptions, are now increasingly turning to integrated platforms. The adoption of these platforms is aimed at bolstering security posture in accordance with the laws of the land without the overwhelming costs and complexities associated with managing multiple standalone security tools.

An of integrated cybersecurity platforms has its benefits for enterprises, it poses a challenge for startups in the cybersecurity space which may struggle to finding the right constellation of cybersecurity experts to develop all the features needed be truly comprehensive. “Most often, the best experts are specialized in topics such as threat intelligence, malware analysis, application security, data loss prevention, network security, vulnerability management, AI, privacy, etc. Thers is also a shortage of these experts on the market, which indeed presents a challenge to startups,” Chopra said.

For the end users, integrated platforms allow cybersecurity companies to present users with an all-round security solution, which while may not be a silver bullet, ensures protection across devices which may not be possible with point security solutions.

Source: How are cybersecurity firms adapting to gen AI – The Hindu

Here’s Everything You Can Do With Copilot, the Generative AI Assistant on Windows 11

November 1, 2023/in 4TC, Blogs/by Wingman

Despite plenty of misgivings, artificial intelligence—and in particular, generative AI that produces text and images from prompts—continues to be pushed into the hardware and software we use every day.

Microsoft has been active in the space, adding AI chatbot capabilities to its Bing search engine earlier this year, and it’s now previewing an early version of its new Copilot AI assistant in Windows 11.

Copilot has been built to “enhance your creativity and productivity,” Microsoft says, and it works in a similar way to Bing’s chatbot—capable of coming up with everything from travel advice to an original poem.

To get Copilot in Windows 11, make sure you’re running the very latest version of the operating system: Head to Windows Update in Settings to check (you might need to turn on the Get the latest updates as soon as they’re available toggle switch).

By default, you should see a Copilot button on the taskbar, which you can click to launch it (head to Personalization then Taskbar in Settings if you want to change this). You can also launch Copilot with the Win+C keyboard shortcut, or via the Start menu.

Text and Image Generation

If you’re completely new to generative AI, just dive in and try something: You can tell Copilot to compose a short poem, an introduction to a cover letter, or text for an email to a coworker. When you start a new chat, you’ll see you can choose between More Creative, More Balanced, and More Precise conversation styles, just like Bing Chat on the web—so you can tweak how imaginative Copilot gets with its responses.

You’re not just limited to generating text though, because you can ask Copilot questions as well. Thanks to its links to Bing and the web, it can tell you about the must-see sights in a particular place, give you cooking and recipe tips, or offer advice on the best ways to fix a DIY problem around the home. You’ll see that the responses come with links to where the information has been sourced from online.

After each response from Copilot, you’ll be given a list of suggested ways to continue the conversation, or you can come up with your own follow-up questions. If you want to start over again, click the New topic button (the blue bubble) at the bottom. Meanwhile, hover over any Copilot output with the cursor and you’ll see you can copy the text (as well as give feedback on how good the response was).

Copilot can code, too. Tell it what you want your code to do, and which language you want it in, and you’ll get formatted code back in return that you can copy and paste elsewhere. As with everything else that the AI bot does, you can ask for edits and tweaks to the original response, without having to start again from scratch.

Thanks to Dall-E integration, Copilot is able to generate images as well. Tell it what you want a picture of, and in what style, and after a few moments you’ll get a choice of four options—together with follow-up ideas you can use to change the output (you might want to take something out of the scene or add something in, for example, or change some of the colors used).

Click on any image to see it full size and download it—these links actually open up on the web, showing how closely Copilot is currently linked to Bing Chat. There’s also an Add an image button in the input box, which you can use to upload pictures: Copilot can tell you about what’s in the picture, or use it as the basis of a new image.

Windows 11 Functions

Everything we’ve talked about so far matches what Bing Chat can already do on the web, and it’s really the integration with the Windows 11 operating system itself that sets Copilot apart. This is also the functionality that’s newest and still under construction—bear in mind that you’re using an early preview version of Copilot.

One basic task that Copilot is able to do is open up programs for you—just type “open” followed by the app name, and your bidding is done (you will see a confirmation dialog first, which seems somewhat redundant). Click on the microphone button in the input box, and you can speak out your requests instead, which you might find easier.

As well as opening the apps in question, Copilot can also tell you how to use them or help with troubleshooting problems. A few suggestions along these lines will pop up every time you open up a program in Windows 11, so it can be a useful way of exploring what a particular software tool can do for you.

A variety of Windows 11 commands work in Copilot as well: Try “mute volume” for example, though it seems a rather convoluted way of doing it compared with just tapping an icon or pressing a button on your keyboard. Again, you’ll get a prompt dialog on screen, to make sure the AI bot is exactly sure about what it is you want to do

MICROSOFT VIA DAVID NIELD

Other commands that work include “turn on do not disturb” and “turn on dark mode,” which both save you a trip through the Settings screens. Speaking of Settings, you can ask Copilot to bring up a particular options screen—relating to Wi-Fi, for example, or changing the configuration of the Start menu—and it’ll appear in a second or two (together with related instructions about how to use it).

What Copilot can’t do yet is much inside your programs—even the ones developed by Microsoft. For it to be a truly useful digital AI assistant, it would be helpful for it to be able to view and manipulate elements inside apps: Right now, this only works with Edge, and you can enable this by clicking the three dots (top right), then Settings, and turning on the Let Copilot in Windows use Microsoft Edge content toggle switch.

Source: Here’s Everything You Can Do With Copilot, the Generative AI Assistant on Windows 11 | WIRED UK

Connecting to a Digital World of Work – Catalyse Your Business’ Growth with The Cloud

October 6, 2023/in 4TC/by Wingman

Over the last 2 decades, no technology has had more of an impact on workplace IT than the Cloud. From small-scale data storage to the infrastructure that hosts large-scale corporate networks, cloud computing services offer versatile, scalable resources that can be adapted to the needs of large and small businesses alike.

As you read this, it’s likely your business utilises cloud computing to some degree. From storage services like Dropbox and workplace productivity suites like Microsoft 365, to hosting solutions for websites or databases, the cloud has helped many businesses remain competitive and agile over the last decade. Today, it’s estimated that around 94% of companies leverage cloud computing services in one form or another.

Despite the clamour to embrace the cloud in recent years, many businesses remain cautious about exploring further uses for cloud computing in their operations. This can often be attributed to misconception about the cloud, such as unfounded fears that it affords less privacy and control than on-premise hosting solutions. However, with careful configuration, and strategic guidance from a committed IT support provider, cloud computing can be a powerful force for business growth, delivering the flexible, cost-efficient and remote-ready solutions businesses need to stay competitive in today’s dynamic business environment.

Here are 4 ways Cloud computing can be harnessed to create value and drive growth in your business.

Empower Effective Collaboration

The access-anywhere nature of the cloud makes it an ideal fit for businesses looking to unite remote workforces. We saw this during the covid pandemic, which at its peak, saw almost half the UK workforce working remotely. Communication Platforms like Microsoft Teams and Zoom became household names, as smaller companies in particular chose cloud applications as the default tools for remote workforces.

While many of us have returned to the office, remote access solutions remain an integral feature of business IT, giving employees a degree of flexibility in their work schedules by retaining working-from-home as a viable option. While technologies like remote access VPNs and SD-WAN provide an option for secure remote access to business resources, cloud-hosting and cloud-based applications remain one of the simplest and most cost-effective ways to facilitate effective collaboration.

One solution that has arguably revolutionised workplace collaboration more than any other, is the world’s pre-eminent workplace productivity suite: Microsoft 365. Providing scalable file storage, a class-leading virtual meeting platform, customisable collaboration spaces, powerful task management features, plus several options for implementing workflow automation, Microsoft 365 delivers the tools and capabilities businesses need to empower focussed and efficient collaboration, both remotely and in the office.

Live document collaboration allows multiple Microsoft 365 users to collaborate on the same document in real-time, with revisions made immediately saved to the cloud. Plus, hundreds of third-party integrations allows businesses to customise their Microsoft 365 environment with the tools they’re already using, with support for the likes of Saleforce, Asana, Hubspot and Trello.

Streamline Workflows with BPA and AI

In 2022, the global cloud computing market was valued at $569.31 billion. By 2030, that figure is expected to hit $2.432 trillion. These forecasts illustrate the growth in cloud computing that’s still to come, as businesses both big and small expand their cloud footprint even further. As the cloud continues to grow, tech companies will shift their focus even further into the domain of cloud computing. This could leave businesses without a cloud presence unable to access the latest innovations, and the disruptive technologies that are likely to transform how we live and work over the coming years and decades.

Examples include technologies like AI and Machine learning, which have already made waves in the business technology space, with applications ranging from chatbots and data analysis to predictive security tools and sales forecasting.

Business process automation (BPA) represents another unexplored frontier for many businesses, with the cloud providing the easiest route-of-entry to this efficiency-boosting technology. From cloud-based accounting software that can automate expense management, invoice filing and financial reporting, to human resources management systems that deliver automation for payroll, employee onboarding and performance management, cloud-hosted software provides countless opportunities to introduce automation to your business’s workflows.

The cloud even provides options for introducing simple, no-code automations to rule-based repetitive tasks like data entry, data validation and form filling. Robotic process automation (RPA) platforms allow organisations to integrate applications that would otherwise require manual data transfer, thus giving staff more time to focus on activities that provide strategic business benefits.

In summary, by enabling seamless cross platform integration, and delivering the innovative tools businesses need to streamline time-consuming processes, the cloud is a compelling IT ecosystem for businesses that are keen to achieve efficiency-powered growth. Migrating to the cloud now will also ensure you’re able to exploit emerging technologies, helping you remain productive and competitive in an age of fast-paced technological change.

Enjoy Enhanced Security

In the past, the notion of the cloud being inherently less secure than on-premise hosting was a myth in widespread circulation. Today, many businesses are realising that this simply isn’t the case, with as many as 94% reporting security improvements following cloud adoption.

Thanks to cyber security budgets amounting to billions of dollars, and data centres that feature advanced, enterprise-grade protections to defend against both cyber and physical threats, leading cloud services are safeguarded by defences most SMEs would struggle to establish in-house.

Microsoft Azure provides a good example of the types of protections applied to the data centres of large cloud service providers. Some of the key cyber security protections and measures incorporated in Azure’s data centres include:

Encryption, applied to data both in transit and at rest.
Firewalls and Network Security that features protective measures against fast-moving DDoS attacks.
Threat Intelligence and Monitoring Center, featuring 3500 dedicated cyber security experts.
Robust Physical Protections to safeguard the integrity of data centre sites, including 24/7 surveillance, biometric authentication and a continuous security presence.

Furthermore, many cloud platforms feature inbuilt security features that users can configure to further improve their security posture and safeguard sensitive data. Microsoft’s 365 data loss prevention features and advanced authentication protocols provide a good case in point, empowering users to take action to prevent unauthorised access to sensitive information in accordance with the stipulations of regulations such as the GDPR.

Other security controls and capabilities on offer include encryption, automated security updates and real-time threat detection and response that’s capable of providing network-wide identification and live threat neutralisation.

While cyber security may not seem instinctively related to business growth, it’s important to remember how damaging and potentially ruinous cyber breach events can be for small businesses, with as many as 60% of small businesses ceasing to trade following a data breach or cyber-attack. By embracing the cloud therefore, you help to protect the long-term success and viability of your business, by hosting your critical services and data in an environment equipped with some of the best security technologies around.

Reduce IT Spending

Growing businesses need fiscal headroom, and one of the ways to achieve this is by reducing operational expenditure.

The cloud allows businesses to run resource-efficient, cost-effective IT infrastructure thanks to flexible pricing mechanisms that are responsive to changing business demands. Pay-as-you-go, pay-per-user, reserved instances, and spot instances are just some of the pricing models used by cloud service providers, which give businesses the ability to scale-up and down according to fluctuating needs, and avoid the resource overprovisioning that’s so common in on-premise hosting setups.

Cloud-hosting provides a cost-effective alternative to housing databases, applications, email servers and other critical IT services in-house, and avoids the substantial capital expenditures that tend to accompany network and server infrastructure upgrades. Thanks to the flexible pricing models we’ve just mentioned, businesses can provision networking resources, storage, virtual machines, compute power and more without having to purchase deploy and manage the host infrastructure, thus avoiding maintenance and hardware lifecycle expenses.

Traditional IT projects can be a costly undertaking, with equipment acquisition, consultancy and installation costs capable of driving capital expenditure so high that many small businesses defer making vital infrastructure upgrades. By converting these capital expenses into manageable operational expenditure, the cloud makes it easy for resource-constrained businesses to run cutting-edge, growth-enabling IT infrastructure.

Conclusion

With a wealth of deployment options, SME-friendly pricing, and platforms that put efficiency-saving technologies within the reach of small businesses, the cloud provides endless opportunities for organisations keen on using technology as a catalyst for growth. Start a conversation with your IT support provide on ways to leverage the cloud to grow your business in the years ahead.

4TC Managed IT Services – Uniting People, Processes and Technology

Secure, stable and optimised IT infrastructure is critical to the success of all businesses in our information age. 4TC helps businesses across London and the Southeast realise their potential through the delivery of expertly managed IT services and support, and solutions that solve business challenges by achieving perfect alignment between people, processes and technology. Get assistance with your IT challenges today by getting in touch, we’ll be glad to assist you! 

Connecting To a Digital World of Work – The Problem with Legacy Technology

October 5, 2023/in 4TC/by Wingman

Over the last decade, Enterprise IT has evolved at an unprecedented rate, with each passing year introducing innovative new technologies and solutions. Despite the rate of progress however, many organisations remain committed to running outdated legacy systems, which are thought to account for around 30% of the workplace technology we interact with.

So, what do we mean by ‘legacy technology?’ Legacy technology has no strict definition, but it generally refers to digital systems considered outdated by modern standards. Such systems are likely to integrate poorly with modern equivalents and may no longer be supported or maintained by their original developers. They are likely to segregate data, and provide no convenient option for the introduction of automation, resulting in inefficient, clunky workflows that demand a high degree of user interaction and manual data handling.

Here at 4TC, we provide IT support, management and solutions to SMEs across London and the Southeast. Our mission is to empower businesses with secure, optimised and reliable technology that supports sustained business growth and success. One of the ways we deliver on these aims is by helping businesses identify ways to tackle persistent challenges and issues using the best modern solutions. This practice is otherwise known as ‘Digital Transformation.’

What is a Digital Transformation?

A digital transformation is a process or strategy that leverages advancements in technology to fundamentally change how a business operates and delivers value to its customers. The objective of digital transformation is to improve efficiency, competitiveness, customer satisfaction, security and innovation, in an age when digital adoption is so integral to business success.

We accept that the term ‘digital transformation’ can seem a bit misleading or ambiguous, after all, every business uses digital technology in one way or another. It’s best to think of a digital transformation as an ongoing, evolutionary process rather than a fixed state. Your business embraces digital transformation by considering inefficiencies, bottlenecks and pain points across your digital environment, and devising ways to tackle these issues by aligning processes with up-to-date solutions that perform to the standards today’s employees and customers expect.

For many businesses, slow, inefficient, and poorly integrated legacy technology is one of the greatest stumbling blocks to undertaking a comprehensive digital transformation.

Why is Legacy Technology So Problematic?

Some of the legacy solutions still used by businesses today can trace their roots all the way back to the 70s, 80s and 90s. In those early days of digital evolution, the capabilities available to developers, and as a result, the priorities of the developers themselves, were very different to those of today. The result is applications and programmes that fall significantly short of modern performance and security standards, and that fail to offer the features, capabilities and integrations today’s users expect.

Despite the obvious shortcomings, legacy systems remain entrenched in the operations of many SMEs, underpinning some of their most critical functions and processes. There is a natural reluctance among many business owners to explore a replacement for these systems, with concerns often expressed about the cost, disruption, risks and learning curve involved in the migration process. As we’ll explore in our next blog, many of these fears are unfounded, with modern alternatives to legacy technologies offering low-impact deployment, minimal upfront costs and intuitive user interfaces that require little in the way of staff training.

Let’s now look at 6 key reasons your business should consider a replacing its legacy technology sooner rather than later:

Poor Security

Many of the legacy applications still in use today date back to the latter decades of the 20^th century. This was a period of rapid change, but one in which the cyber security landscape was vastly different to how it is today. Software developers in those days, focussed on speed of delivery, often rushing out programmes that contained significant code flaws and security vulnerabilities. Often, little consideration was given to cyber security, in fact, it could be argued that even Microsoft didn’t take security seriously until the early 2000s.

This culture of cyber security complacency coupled with software development practices that prioritised speed of delivery over code integrity, resulted in systems laced with security vulnerabilities, and programmes that lack the security controls and protocols today’s hostile threat landscape necessitates.

Challenging Maintenance

Using unsupported software is not only risky from a data security standpoint, it can also present distinct maintenance challenges and heighten business continuity risks.

Outdated coding languages, like COBOL for instance, are becoming increasingly difficult to support, as professionals familiar with it are retiring out of the industry. As such skills become rarer, they subsequently become more expensive, resulting in growing maintenance costs over time.

Maintenance struggles become particularly acute when business-critical faults that require urgent attention arise. If such a scenario were to develop, you could find yourself struggling to locate an engineer with the niche skills and knowledge required to reinstate your vital systems. In a worst-case scenario, this could leave you without the applications you need to run your business and serve your customers effectively, for a prolonged period of time.

Data Silos

A data silo refers to a depository of information that sits in isolation, lacking the ability to be easily shared and integrated with other digital systems or departments within an organisation. Data silos present efficiency challenges and inhibit a business’s ability to harness data as a means to drive value creation.

Many legacy systems were developed in a time when data analysis was only common practice among larger companies, and when manual data handling was simply considered an unavoidable fact-of-life. As such many systems feature no cross-platform compatibility by default, isolating strategically valuable information, and providing no option for data transfer between systems other than slow, inefficient manual data entry. Siloed data stands as a barrier to collaboration, damages productivity, prohibits the use of business process automation and makes it more difficult to leverage insights from data across your business.

Hardware Degradation

Many legacy applications are incompatible with modern IT infrastructure, and as such, require archaic hardware to be maintained to support it. As this hardware ages, components begin slowing down and performance issues escalate into recurring system outages that hamper business productivity and damage staff morale.

Additionally, outdated hardware is less likely to support or integrate with modern security tools, leaving the data stored in legacy systems more vulnerable to cyber-attacks and data breaches.

Continuing to operate aging hardware to support your legacy applications could therefore be subjecting your data to an unacceptable level of risk, and leave staff struggling with buggy, slow and unreliable technology that falls well below modern performance standards.

Damage to Your Business’s image

Legacy systems are rarely easy on the eye. They look old fashioned because they are old fashioned, often featuring dated user interfaces that lack the finesse and crisp graphics found on modern systems. Using a legacy system in any capacity, be it public-facing or not, may portray your business as stuck-in-the-past and reluctant to innovate, damaging your image, and eroding confidence in your service or product offering.

Dated technology can also impact employee satisfaction. Slow, unreliable and unintuitive technology can leave staff feeling demoralised, and can make it harder to deliver a high-quality customer experience, particularly in embarrassing situations where customers are aware of the issues and limitations of your technology.

By operating legacy technology, you leave your business vulnerable to reputational damage that could see you lose the trust of customers, and you run the risk of missing out on new opportunities and revenue streams.

Compliance Becomes an Uphill Struggle

Depending on the type of information your legacy technology hosts, you could find it very difficult to take the steps necessary to achieve compliance with data protection regulations like UK GDPR.

Under such regulations, data controllers are required to defend the integrity, confidentiality, and availability of personal information, using a range of technical and organisational controls and measures, including the likes of firewalls, anti-malware measures, user access controls, data backups and rigorous authentication protocols. Due to a lack of centralised oversight and widespread compatibility issues with modern security tools, legacy technology makes satisfying the requirements of leading data protection regimes an uphill struggle. This could leave sensitive data susceptible to misuse, loss, theft, accidental deletion, or unauthorised access, and could result in fines issued against your organisation for non-compliance.

Conclusion

From security vulnerabilities that expose data to online threats, to data silos that present obstacles to automation and collaboration, legacy technology can represent a serious barrier to running a secure, productive, resilient and compliant operation that supports the growth ambitions of your business. By embracing digital transformation, you create a synergy between your technology processes and people, enabling a productive, secure and streamlined workplace.

In our next article we introduce some of the compelling modern alternatives to legacy technology and explore some of the benefits that businesses can unleash by undertaking a digital transformation.

Latest News for 4TC

1. AI is Intelligent

2. Bigger is Always Better

3. Transparency and Accountability in AI

4. Infallibility of AI

5. AI and the Job Market

6. The AI Takeover

Main Conclusions

AI As-A-Service

Hybrid And Multi-Cloud

Real-Time Cloud Infrastructure

Cloud-Driven Innovation And Transformation

Cloud Security And Resilience

Sustainable Cloud Computing

Simplified Cloud Computing

Privacy In The Cloud

Serverless And Pay-As-You-Go Cloud

Edge Computing Everywhere

What are integrated cybersecurity platforms?

Why are enterprises increasingly shifting to integrated platforms?

Are platforms the future of cybersecurity?

Text and Image Generation

Windows 11 Functions

MICROSOFT VIA DAVID NIELD

Empower Effective Collaboration

Streamline Workflows with BPA and AI

Enjoy Enhanced Security

Reduce IT Spending

Conclusion

4TC Managed IT Services – Uniting People, Processes and Technology

What is a Digital Transformation?

Why is Legacy Technology So Problematic?

Poor Security

Challenging Maintenance

Data Silos

Hardware Degradation

Damage to Your Business’s image

Compliance Becomes an Uphill Struggle

Conclusion

4TC Managed IT Services – Uniting People, Processes and Technology

London Office

Essex Office

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