In the last article we found out that ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). And that most businesses use this standard to demonstrate the ability to consistently supply products and services that meet customer and regulatory requirements.

In this article we are going to look at seven focus areas to help to businesses to keep these standards ISO 9001 has seven key principles that it pushes as important:

Engagement of people

Making sure the management system involves your team

Senior management aren’t the only people who ISO 9001 is for. Your whole organisation contribute towards it’s processes. If you wanted to fully benefit from your quality management ISO then you are going to need to openly discuss issues and share knowledge and experience with your team. It is paramount that everyone in your company understands their contribution to its success and feels valued for it. This will demonstrate your businesses commitment to improving quality and will help to achieve certification.

You could possibly want to consider some awareness training to help to raise awareness of ISO 9001 and the benefits it brings. There are plenty of online courses that could be very informative and useful for your business personnel.

Customer Focus

Focus on your customers and their needs

A really great way of showing your commitment to quality us developing a strong customer focus. So that you can strengthen your business and its performance even further it is very important to gather customer feedback good or bad. This can help you to spot non conformities and improve your processes.

Your company should take into account not only the interests of the consumers, but also those of other stakeholders, including owners, employees, suppliers, investors, and the general public.

Leadership

Develop s strong management team

Strong leadership entails having a distinct vision for the future of your business. Effectively communicating this vision will guarantee that every team member is working toward the same goals, providing your organisation a sense of unity. As a result, employee motivation and productivity may increase.

Process Approach

Create a process culture

The ISO 9001 Standard’s Plan Do Check Act (PDCA) principle will assist you in fostering a process-driven culture throughout your organisation. This is a tried-and-true method to guarantee that you efficiently plan, resource, and manage your processes and interactions.

You may align operations for improved efficiency and make it easier to reach your goals by managing the many sections of your organisation as a whole. You can find areas for improvement by measuring and analysing these interconnected processes.

Improvement

Drive continual improvement

The ISO 9001 quality management system depends on continuous improvement, which is why it should be your company’s main goal. You can uncover ways to enhance and strengthen your business by putting processes in place for identifying risks and opportunities, spotting and resolving non-conformities, and measuring and monitoring your efforts.

Evidence-Based Decision Making

Base your decisions on facts

Making informed judgments requires access to accurate and trustworthy data. For instance, you need the appropriate evidence to identify the underlying reason of a non-conformity. Ensure that individuals who require information can access it and maintain open lines of communication.

Relationship Management

Develop mutually beneficial relationships with suppliers

It’s possible for your suppliers to give you a competitive edge, but this demands a partnership based on trust. Long-term, mutually beneficial methods must be balanced with short-term financial rewards in order to forge such enduring partnerships with suppliers and other interested parties.

Benefits of the Quality Principles

During the ISO 9001 certification process, putting these seven quality concepts into practise can assist you in fulfilling important Standard requirements. As a result, you will be able to raise employee engagement and productivity, customer happiness and loyalty, and resource usage.

By putting these seven quality concepts into practise, you may help yourself meet crucial Standard requirements during the ISO 9001 certification process. You will be able to increase resource consumption, customer satisfaction and loyalty, employee engagement, and productivity as a result.

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